Shipping
Processing time:
100% of orders are shipped within 3-4 business day. Orders placed over the weekend are dispatched on Mondays.
Shipping time:
Standard Shipping: We usually deliver orders within 4-7 business days. (MONDAY – FRIDAY)* (in regular seasons)
Order Tracking:
Once your order has been shipped we will email you a tracking number and a link to the courier’s website. Please contact our customer service team if you do not receive this email. You can also track your order by calling our order helpline +91 9310604014/ or emailing info@kharidenge.com
Our Carriers
We use shiprocket, DTDC, SmartShip, Blue Dart, Xpressbees, Shadowfax and E com Express for deliveries.
UPON RECEIPT OF YOUR ORDER
You are advised to carefully inspect the package and goods to ensure they are intact and complete before signing for receipt of delivery. Should you find the parcel to be damaged or incomplete you must refuse delivery of the goods or sign “Damaged” then contact us on the day of delivery.
BANK HOLIDAYS
We do not deliver on a Bank Holiday so your parcel will be delivered on the next working day.
Q.1. What are the delivery charges?
Ans. Delivery charge varies with each Seller
Sellers incur relatively higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.
For Products listed as Kharidenge, a Rs. 50 charge for delivery per item may be applied if the order value is less than Rs 500. While orders of Rs 500 or above are delivered free.
Q 2. Why does the delivery date not correspond to the delivery timeline of X-Y business days?
Ans. It is possible that the Seller or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored into the delivery dates.
Q.3. What is the estimated delivery time?
Ans. Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
- The Seller offering the product
- Product’s availability with the Seller
- The destination to which you want the order shipped and the location of the Seller.
Q.4. Are there any hidden costs (sales tax, octroi, etc) on items sold by Sellers on Kharidenge.com?
Ans. There are NO hidden charges when you make a purchase on Kharidenge.com. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller’s shipping policy.
Q.5. Why does the estimated delivery time vary for each seller?
Ans. You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, the geographic location of the Seller, your shipping destination, and the courier partner’s time to deliver in your location.
Please enter your default PIN code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.
Q.6.The seller does not/cannot ship to my area. Why?
Ans. Please enter your PIN code on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location.
If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
- Whether the Seller ships to your location
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable courier partners in your location
At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.
Q.7.Why is the CoD option not offered in my location?
Ans. Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your PIN code on the product page to check if CoD is available in your location.
Q.8. I did not receive my order but got a delivery confirmation SMS/Email.
Ans. In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.
Q.9. What do the different tags like “In Stock”, “Available” mean?
‘In Stock’
For items listed as “In Stock”, Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
‘Available’
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
‘Out of Stock’
Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.
Address:
Kharidenge Proprietor
124/2, 1st Floor, Najafgarh Road, Near Jio Digital Life,
Nangloi, New Delhi – 110041, India
Phone: +91 9310604014
Email: info@kharidenge.com
For Any Question, You Can Easily Contact Us.
Support: Monday to Saturday From 9:00 AM to 7:00 PM